Refund policy

**Return Policy: All Sales Are Final Unless Defective**

At Hard Bodii we are committed to providing you with high-quality products and excellent customer service. We understand that sometimes issues may arise with your purchase. Therefore, we have formulated the following return policy to ensure a seamless shopping experience for you:

1. **All Sales Are Final:** Except for defective products, all sales are considered final. This means that once a purchase is made, we cannot accept returns or offer refunds or exchanges unless the item is found to be defective.

2. **Defective Products:** In the rare event that you receive a defective product, we apologize for any inconvenience caused. Please follow the steps below to request a return or exchange due to defects:

- **Notification:** Contact our customer support team at support@hardbodii.com within 7 days of receiving the product. Provide your order number, a detailed description of the defect, and any relevant photographs if possible.

- **Assessment:** Our team will review your request and conduct an assessment to verify the defect. We may ask for additional information or evidence if necessary.

- **Resolution:** If the product is confirmed to be defective, we will offer you one of the following options:

- **Replacement:** We will send you a replacement product of the same type and value as the original purchase, at no additional cost to you.

- **Refund:** If a replacement is not available or not desired, we will issue a full refund for the defective item, including any applicable shipping charges.

3. **Conditions for Returns:** To be eligible for a return or exchange due to defects, the following conditions must be met:

- The product must be unused, and its original packaging must be intact.

- The defect must not result from improper use, mishandling, or negligence on the part of the customer.

- The request for return or exchange must be made within the specified timeframe mentioned above.

4. **Return Process:** If your return request is approved, we will provide you with instructions on how to return the product. You will be responsible for covering the shipping costs unless otherwise agreed upon.

5. **Refunds:** In the case of a refund, we will process the amount back to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment processor.

Please read and understand our return policy before making a purchase. By shopping with us, you agree to abide by the terms and conditions outlined above. We value your satisfaction and will do our best to assist you with any issues that may arise.

Thank you for choosing Hard Bodii. We appreciate your trust in our products and services.